Meg

Avoid - BLUE CITROEN C4 CACTUS

BLUE CITROEN C4 CACTUS VK15 WMM - I previously owned this and I dealt with Jacob who was at first really nice and helpful. I also test drove the car for about 20 mins and there was nothing obvious. I bought this on the 15th of July and whilst driving it back to Scotland via Sheffield I heard a knocking noise and had a couple of lights pop up on the dashboard, I spoke with Jacob who was happy for me to drive it up to Scotland and have it looked at. Once in Scotland I had my local garage check the car and they advised there was multiple faults with the car including issues with the exhaust - which was an advisory on 2023 MOT but not on the 2024 MOT, I understand that legally they don’t have to add advisory’s but it’s really just common decency. I was advised it would cost around £1/2K to fix (£3500 including all the other faults) and I would’ve never bought the car if I knew this. There were also other faults with the engine that had to be further investigated, I was advised the rear registration plate is an automatic fail. I can admit that the garage I took it to potentially over exaggerated some faults but the major faults were not a lie. I relayed this all back to Jacob and he advised that it must been incorrect and wasn’t ready to pay out, which is understandable. He wanted to see the vehicle however being in Scotland it’s just hassle. I advised I wanted to reject the sale (Consumer Act 2015) however Jacob declined. I then went via my finance company who helped me reject the car,. I did advise Jacob of this and was trying to put me off this by saying it would take a long time and that they had “their points” to why it’s not faulty. My finance company arranged an independent inspection to take place on my car and a report was sent to my finance company which stated Kinsall Green sold a faulty vehicle to me. Kinsall Green made it pretty difficult and weren’t very forthcoming which makes sense as it would cost them almost the same amount to fix it as it did to buy it. I also have so much evidence that this happened if anyone needs proof. The car is now back with them and I just noticed that they have put it up for sale. The car hasn’t been with them a week and I would be very surprised if they had fixed all the problems. I’m writing this review as I wouldn’t want someone to buy the car and then have the exact same issues as me. I would recommend looking at previous MOT history on DVLA which will show you the exhaust fault. I’m sure others have had great experiences with them but for me it was just a nightmare for 3 months and I want to help others avoid that.