Rakesh K

Very bad customer service

When I brought my car the stereo did not work properly. When I told lookers they directed me to contact Wolverhampton to get it sorted. The issue was still not fixed for several months. I had been to several appointments to get my car checked at Mercedes Wolverhampton and they just send me back with no work done on the car. They then quoted me £1700 to get the part fixed after 7 months of waiting. I contacted the manager of BMW stoke on Trent who then made me wait several weeks for an answer on such a high cost due to a fault that was already present in the car. The manager was not useful and still was quoting a high amount. I would not recommend buying a car from them. Very poor service.