Ahmed B

Absolutely Terrible Experience

have never experienced such poor service from a luxury brand like Mercedes-Benz, especially at the Watford branch. From the start, it has been a complete nightmare dealing with Jake Edwards and the service team, who seem to lack both competence and care for their customers. I took my Mercedes GLC in because it’s still under a 12-month warranty and was having issues with the start/stop function. Jake assured me they had checked the battery and that everything was fine. But guess what? The start/stop feature wasn’t working as soon as I drove off. To make matters worse, I was promised that the shock absorbers would be changed during this visit, and surprise surprise—they weren’t. So, I took the car back for a second time. This time, they apologized, changed the shock absorbers, and charged the battery. The start/stop function worked for exactly three days before failing again. Now, the Mercedes app shows my battery as only partially charged. I had asked them to just replace the battery, following advice from another Mercedes dealership in Newcastle, but Jake refused, saying it would be wasting their money if the battery wasn’t the problem. Well, guess what? I’m the customer, and I’m not here to help you cut costs on a car still under warranty! This is unacceptable. The radiator fan has also been an issue since I bought the car from Mercedes Newcastle, making a ridiculously loud noise. During my visits to Watford, I brought this up multiple times. First, they dismissed it as “normal,” then they actually bothered to check it during the second visit but claimed there were no problems. And yet, the fan is still making the same loud noise now that I have the car back! I specifically asked them to replace the fan, and they flat-out ignored my request. Unbelievable! I am beyond frustrated and disgusted with the complete lack of service and care I have received at Watford Mercedes. They don’t listen to their customers, they don’t follow through on their promises, and they clearly don’t care about resolving ongoing issues with their vehicles. I will NEVER buy another Mercedes again and will be advising everyone I know to avoid both the Watford branch and the brand altogether. Save yourself the headache—go elsewhere. The service here is a disgrace to the Mercedes name.