Mark

Shocking wait times

Had car booked in for an oil change for 09.30, I arrived at 09.20 and booked car in. My car has moved from where I parked it to around the back of the showroom and looks like it hasn't moved since. I asked the guy who took the key off me this morning if cars been done and he's clueless. It's now 13.15 and seemingly my cars not been done, I don't understand why give an appointment time slot. when booking the car in I said I would wait with the car but they seem to think I can wait upto 15.30 for it back