Ian L

It's up to you

I recently purchased a Honda CRV from Fusco car sales. The car itself was presented very well, cleaned and serviced as you would expect from any car dealer. I feel the customer service could do with some work.... let me explain. The salesman I was dealing with had absolutely NO leg work or sales chat to do, I inquired about the vehicle, I told him it would be a straight sale plus a cash sale, I reserved the vehicle blind with a £200 reserve (on Monday), which was reasonable. I travelled to Bangor the following day which was a 2-hour drive one way for me. Upon arrival the car was ready, both myself and the independent mechanical I had brought with me, we were both very impressed with the car. I went in to close the deal with the salesman, now the day before I was told by the salesman, he would work with me on the price, after all I was not trading in a car in plus, I had the funds in place. Now I was NOT under any illusion I was going to get loads of money off the car and whatever I did get would be a gesture, even enough fuel to get home would have been nice ........ not only did I pay full ticket price for the car, but the minute the deal was done I felt that they couldn't wait to get rid of me. I ask the salesmen if I could get a quite spot for 5 minutes just to change my insurance over, he said why don't you sit in your car. I feel when your spending thousands of pounds you expect a little bit of common courtesy. The question for me would be, would I use Fusco or recommend them to anybody in the future, the answer would have to be no.