Bill P

An awful experience!

I purchased a new MG car for my wife in December from the Southport branch. We had to take her newly purchased car back to their service department, as the number plate light didn't work. During the two hour wait for the car we had a look at a Suzuki Swift, as our daughter's car was getting old. A salesman chatted with us about the car and told us we would be eligible for a £250 referral bonus if she were to buy the car. She subsequently bought the car and she confirmed with the sales staff, at the time of purchase, that the £250 referral bonus would be paid. In April, not having heard anything about the referral bonus, I contacted a salesman by email, as he had dealt with our MG purchase. He said that he needed my bank details in order to pay the amount, which I sent to him on 23rd April. He also confirmed, on that date, that the amount would be £250. On 20th May I contacted him to ask what was happening. He said that he would chase it up. Nothing happened regarding payment. I have since corresponded with another member of the sales staff, who originally offered us the referral bonus, who said he would chase up the payment. Still nothing happened and on 30 July he told me, in response to an email, that he had forwarded the matter to his sales manager, who would be chasing up the payment. Unfortunately nothing has been received, and no one has contacted me since! It is only for a relatively small amount, but the matter has now become very frustrating as it was part of our daughter's car deal. No one likes to be ignored! So far I have left five phone messages, which no one replies to, and to date fifteen emails to members of the sales team.  It has spoiled the previously pleasant experience of buying two cars from this company. If they offer an incentive like this in order to sell cars it is shameful that their after-sales practice would seem to be 'ignore them and they'll eventually go away!' I could not be more disappointed! We've been cheated, lied to and ignored by this company. Be very careful if you consider buying from them!