Anonymous

Absolutely horrid customer service!

Let me start off that I bought a brand new vehicle from them. After about a month an issue occurred that had to do with the safety of the vehicle which made it dangerous to drive. I went into the dealer and they told me they would fix it. Car came back and fault was gone but reappeared after a day or two so I went back into the dealer and they told me that there are no technicians available and that they had no curtesy car for me and that I would have to leave the car there without a way to get to work. After threatening them with a complaint they took the car the next day and again seemed to have fixed the issue. The issue then came back again after a month. I returned to the dealer once again and they told me that the issue can't have possibly come back and questioned what I was telling them. They told me they can book me in 2 weeks from now and again no technicians are in and no curtesy car available. I decided to take my car to another Nissan dealership and they immediately booked me in and they were shocked that I had received that kind of treatment and Glyn Hopkins Nissan Milton Keynes. Avoid at all cost and the Service Manager is a rude woman who made me feel uncomfortable as my english isn't the best. Should be fired! I would give 0 stars if possible!!