Mark

TRULY SHOCKING

Don't normally leave reviews but feel compelled to share quite frankly the worst customer care I've ever experienced. Advised that car had a service book with 3 stamps, including a service performed by Evans Halshaw prior to sale. Car delivered with no documentation whatsoever. Politely queried and requested it be sent to me via post / email. After repeated requests over the next 4 weeks (including escalation to the Used Car Manager), became suspicious that the 3 services did not in fact exist, and requested full and honest disclosure. 8 weeks, 15 requests and 3 online complaints later - still nothing, only the odd response with false promises, and not even a hint of an apology 😂 Appears they are now deploying the "ignore him and he'll hopefully give up" tactic. The Used Car Manager in particular is either incompetent or doesn't care, and needs urgent customer care training. I am now pursuing legal action for false representation and misselling. As a side note, car was also delivered 3 days late with significant water ingress, a flooded footwell, no mats (which cost as little as £12), internal stains and dirt, an overpowering smell of mould and not even a 50p air freshener to mask it a little. Service you wouldn't even expect this from a dodgy back street garage, let alone a reputable nationwide dealership like Evans Halshaw. I have been truly shocked by their behaviour - AVOID AT ALL COSTS! P.S. To end with a laugh, this was the automated response from the online complaint submission: "Customer satisfaction is our top priority and we are now investigating your concern with a matter of urgency to ensure your issue is resolved as soon as possible" 🤣🤣