William W

Their first and only concern is profit.

On collection of golf the interior was not very clean. The engine compartment was filthy but when I pointed it out was told it was company policy not to touch anything under the bonnet. After a day I found that the key worked only intermittently and the spare not at all. I called and explained and was kindly sent two replacement batteries which I fitted. All was fine until I needed to use the spare key which did not work. I called the Bristol shop and an appointment was made for me to take the car for checks. Was informed that a new key was required but since the 3 months warranty had expired I could not be helped. On challenging this decision was told it would be discussed with senior manager. After waiting months without reply I again complained and was invited for further checks. Again I was told a new key was required at a cost of £600. I requested an email confirmation and waited for a few months but nothing arrived arrived. I frustration I took the car to a specialist garage and was informed the the spare key was from a different golf and a new key was required but the emergency removable door lock key was probably cut from the primary key. I again called Carshop Bristol and was told they were not prepared to help and they suggested I elevate my complaint! It seems that their policy is to deflect and delay complaints thus avoiding expenditure. The service staff are polite but unhelpful if expenditure on their part is involved. For a massive parent organisation to behaving like a lay-by car lot is surprising.