Vanessa M

Do not hire a car from Drivalia at Borde

Do not hire a car from Drivalia at Border City Autos, Carlisle. When we arrived to collect our car, they unexpectedly demanded an additional £200. During our rental, a delivery van caused minor damage to the car, which we reported to Cumbria Police as a precaution. I immediately informed the Drivalia office at Border City Autos, who assured me it would be handled on return. The delivery company agreed in writing to cover up to £2,500 in damages and provided their insurance details for any excess. Upon returning the car, I was given the Drivalia Fleet Manager’s email and instructed to send all the relevant documentation, which I did in full. Despite this, a month later, Drivalia charged £1,575 to my credit card without warning. They now expect me to pursue a claim for reimbursement, and to make matters worse, a rude and sarcastic representative from Drivalia criticised MY attitude over the phone! Their behavior has been unprofessional, dishonest, and completely dismissive of customer concerns. I would never use them again.