Ryan K

AVOID! Horrendously Unprofessional

AVOID THIS GARAGE AT ALL COSTS! Having seen a Focus ST I liked at the Glasgow Road garage in Camelon, I contacted the garage and spoke to a Mr Craig, we agreed I’d come and see the car and have a chat. I was assured the car would be “tip top” by Mr Boyd Craig as the wheels needed a refurb, the car would be valeterd, MOT’d, service etc in time for me collecting. Upon seeing the car the clutch felt extremely heavy and already having owned the exact same car I knew this wasn’t normal so asked for it to be looked at and changed if necessary. After a few WhatsApp messages we agreed on what was to happen. However a personal family matter had came to light unexpectedly and I had to cancel the finance. This was not met with concern, it was met with hate and resentment. This was all within the 14 days cooling off period so I asked the finance company for an unwind of finance be sent to the garage. Mr Craig Boyd assured me this would be done asap by his manager Mr Paul Cowan, this was not done at all. I called to cancel the finance on the morning of 13th August 2024, and was met with nothing but questions from Mr Boyd asking why, I then explained my situation and they were having none of it. They took my £300 deposit on the 9th August and then said it’d only be available as a credit note. This was not discussed from the start and the entire staff were not transparent in their sales techniques. After countless phone calls to their offices to get hold of Mr Cowan their sales manager, the sales staff answered their calls to me in such a disgusting manner that It was beyond a joke. A simple call from their sales manager to speak to me instead of several emails to Mr Craig, Mr Cowan and the owner Mr Sinclair, not one person called me back. If such a cowboy outfit exists it’s these bunch of morons. They just want to take hard earned peoples money and not have a shred of aftercare. They have roughly 10 good reviews but upon looking deeper into this shoddy garage it got even worse. Upon me calling the finance company to chase the garage for the finance, it took 5 weeks for them to return the money!!! The garage kept an open finance agreement for a customer that did not own the car nor drive it. They also gained several £££ on interest. Since they thought they’d get away with trying to scam me I decided to seek additional advice from Trading Standards, upon which they sent them two letters with their intentions if the funds were not returned. I also had to seek advice from my solicitor too which is still ongoing. As I received the V5c for the car in record time, 3 days (which never happens), Mr Craig was fully aware of what he was doing in terms of trying to get a quick deal and move onto the next customer. I asked where the V5c should be sent and I got 3 seconds of a phone call saying “just return it” and got hung up on several times by him and his colleagues. I was pawned off every single time I called to speak to Mr Cowan or Mr Sinclair and to this day I have not spoken to them on the phone regarding this. (Some management skills). They will not budge on anything you ask if they don’t get their own way, you’d get a much more fulfilling conversation from an infant child. In conclusion, for anyone wishing to buy a car with the hard earned money you’ve saved up, DO NOT spend it at this horrendous excuse for a car garage. Read the reviews first and foremost and save yourself the absolute headache of trying to speak to these incompetent humans. The only decent guy I managed to chat to was a called Grant and is based at the other Garage. These type of people should not be selling anything let alone cars. The fix them up cheap and then make them work for a couple weeks/months then you end up left with a vehicle that’s not fit for purpose and you’ll be left out of pocket, esp if you put done a heft deposit! Proof of this has been traced to Ford specialists garages who’ve had to try fix around 10 Focus ST sold previously by here. For them to tell the customer their “new” car is a bag of mince and been driven like it’s been stolen and had numpty technicians work on them and cut corners just to save a few quid! It’s laughable that they are still in business.