Uche

Avoid at all cost

Avoid Flexy Cars – Terrible Customer Service and Dishonest Dealings I highly advise anyone considering buying from Flexy Cars to think twice. My experience with this dealership has been nothing short of a nightmare. When I first approached Flexy Cars, they were friendly and professional. However, once the sale was completed, everything changed. I purchased a car from them, which they assured me was in perfect condition. After receiving the vehicle, it became clear that they had sold it under false pretenses: 1. Undisclosed Collision Damage: Shortly after the car was delivered, a collision sensor alert went off. When I contacted them about it, they downplayed the issue, saying it was caused by loading the car onto the delivery truck. However, a mechanic’s inspection revealed significant issues that had clearly been there before I received the car. 2. False Advertisement of Road Tax:The vehicle was advertised with an annual road tax of £190, but in reality, it’s £630 – more than three times the amount they claimed. 3. Multiple Mechanical Faults: The car had numerous mechanical problems, including faults with the transmission, antilock brakes, and several control modules. These issues were not disclosed to me before the sale. After trying to return the car under the 14-day return policy, Flexy Cars became incredibly rude and dismissive. They have refused to take the car back and issue a refund, ignoring my calls, WhatsApp messages, and emails. Their customer service, which was great before the sale, vanished completely once they had my money. I’ve had to escalate the issue by filing complaints with Citizens Advice, Trading Standards. This is not how any business should treat its customers, especially when dealing with high-value purchases like a car. Do yourself a favour and avoid Flexy Cars at all costs. Their lack of honesty, transparency, and customer care after the sale is appalling. Once they’ve made the sale, they don’t care about you or the problems with the car they sold you.