Jerry B

Excellent customer service AS ALWAYS!

My Kia Niro EV 3broke down on the way back from Scotland on 18th July with a very unusual fault and after a horrendous experience of the AA taking 20 hours to finally deliver us and the car back to Peterborough , Boongate Kia started trying to diagnose the issue which was finally traced (with the help of Kia Technical) to a fault in the charging module and the failure of the eCompressor used for climate control and battery conditioning. Unfortunately due to the rarity of this component failing no spares were available in the UK and the part was placed on back order, meaning the car was off the road for exactly two months. During this two months, Boongate Kia have kindly kept me on the road, loaning me spare cars that were comparable cars and switched me to another EV as soon as one became available. I cannot thank the whole team at Boongate Kia for the help, support and above all patience (given that I was probably a complete pain in the backside). The whole customer facing staff were amazing in keeping me informed, putting up with my calls and their professionalism. Special thanks must go to Andy, Simon, James, Jack, Tom and Cassandra along with the hidden team who diagnosed, fixed and valeted my car which I picked up today, 19th September.