Huma M

DO NOT BUY FROM THIS DEALERSHIP!

Trading in my Mercedes for a car at this dealership was a huge mistake, and I deeply regret it. The salesperson, Tim, was extremely unresponsive from the start. Despite numerous calls, messages, and emails, getting a simple update or response was like pulling teeth. To make matters worse, Tim blatantly lied to me several times about addressing the issues with the vehicle. He claimed it was in perfect condition, but it came with multiple problems, including faulty wheel alignment, ambient lighting issues, and malfunctioning headlights. It became clear that the car had not been properly inspected or serviced before being sold. The customer service here is abysmal. When I raised these concerns, I was met with indifference and a complete lack of urgency to fix anything. Tim and the rest of the staff obviously don’t care about their customers, and I feel completely misled by this purchase. After trading in a premium vehicle like my Mercedes, I expected far better, but all I got was disappointment and frustration. Tim constantly made excuses, from his wife being in the hospital to being "too busy" with other customers, even cutting calls short. Do yourself a favor and avoid this dealership, and especially steer clear of Tim.