Jake T

READ THIS REVIEW.DO NOT BUY FROM CARBASE

Carbase - I know you’ll respond to this claiming you’ll reach out to me, but you won’t. You have my number. You have my email. Do the right thing and deal with this issue, please. I bought a car from Carbase on 14/06/2024 and I was promised by the salesman (John Murch) that the car was well looked after and in perfect condition. I was told the car had recently had a full service and MOT before purchasing. By 15/07/2024 (31 days later) the car had broken down. I’m writing this review on 16/09/2024 and my car still isn’t fixed. In fact, a second major fault was identified on 06/09/2024 by the mechanic. Not only did the gearbox fail, but it looks like the timing belt did too. Over the past 2 months, I have tried to call Carbase over 60 times - including 30 times in one day - to get an update on my car. Not once has someone picked up the phone, despite pledging a high level of after sales service as part of the ‘members club’. I also visited their showroom to chase an update in-person and was palmed off to their garage up the road. Unsurprisingly, their garage had no official paperwork for where my car was or what was going on with it. In the end, I tracked my car to a different mechanic, who has had to communicate with me because Carbase are incapable of doing so. I sent an official complaint to Carbase citing The Consumer Rights Act 2015 on 06/09/2024. So far no one has responded despite me chasing everyday. I have called them on multiple times and they still do not respond.