Imran G

poor installation and workman ship

I am writing regarding the installation of the front and rear ACE 3.0 PRO dash cams in my vehicle (Registration: HK69 UKB) on 5th September 2024 at Sytner Chigwell. Despite agreeing to the installation of the ACE 3.0 PRO dash cam for a quoted price of £625, I was informed upon collection of my vehicle that an ACE 3.0 model without a screen had been installed, which I did not consent to. Additionally, there was no demonstration provided for the dash cam, and the staff member assisting me, Mark, mentioned that no one was available to show me how to operate the device. Since then, I have encountered issues with the dash cam's connectivity and recording functionality. On 12th September 2024, my car was involved in an incident while parked, and unfortunately, no footage was recorded, rendering the dash cam ineffective for the purpose I intended. I am extremely disappointed with the service I received, and I feel that my request was not respected. Furthermore, I have been charged a total of £646.54 for the brake fluid replacement and an installation I did not agree to. I kindly request the correct dash cam, as originally agreed, to be installed at the earliest convenience, along with a demonstration of its functionality. If you think connectivity / incident recording error will be same problem with ACE 3.0 PRO dash cams, you must refund my money, I would also appreciate a resolution to the poor service experience and advice on next steps. Please find the attached receipt for your reference. I look forward to your prompt response. Best regards,