Christopher K

Avoid Avoid Avoid

AVOID AVOID AVOID I bought a car from this dealership, and it’s been a complete nightmare. Within two weeks, the car developed multiple issues. When I tried to use the warranty they provided, I was told the car didn’t even have one! Brooklands did eventually activate the warranty, but they didn’t seem concerned about the problems so soon after purchase. Unfortunately, the warranty was almost useless. Thankfully, I financed the car, and the finance company has been incredible. They arranged for an independent inspection, and after driving the car for less than 200 miles, the repairs were estimated to cost over £2,500. I understand used cars can have issues, but this much trouble, especially from a dealer claiming AA approval, raises serious questions. To make matters worse, I was given a 12-month MOT with no advisories, yet the brake pads and discs needed replacing. This is not just unacceptable, it’s dangerous. The finance company saved the day by covering all repair costs under the Consumer Rights Act. This experience has been incredibly stressful, leaving me without a car for over 10 weeks and forcing me to spend on hire cars, trains, and taxis while the legal process unfolded. I don’t want anyone else to go through this. If you’re considering buying from this dealer, I strongly recommend paying for an independent check. My case shows that their MOT and services are unreliable, and there’s no aftercare support from Brooklands.