Emma

Faulty Range Rover Evoque

I was sold a £13.475 range rover evoque that needed over £5000 worth of work doing, This included the timing belt, and haldex pump. I wasn't reimbursed for diagnostics that was done even though i was told by Steve i would. I was ignored and had my calls declined from Steve about my refund because he was off on holiday the following Monday but i could see he was online! . When I phoned on the Monday i spoke to a rude man who had no customer service skills whatsoever! i explained i had no car so needed my refund asap and Steve was supposed to sort before going on holiday he reminded me I'd phoned on a bank holiday monday and they had 14 days to sort my refund, which Steve never once told me,. I told him I'd phone the next day and speak to someone else and he said "your be told we've got 14 days like I just have" Luckily I spoke to Rob on the Tuesday and he sorted it within a few day's. I lost nearly £500 on this car what with changing insurances, diagnostics and tax, I had it 3 week's and probably only drove it a handful of times. When nick king collected the car they didn't ask for the diagnostic report to get everything on the car fixed and made safe to drive before putting it back up for sale but within 10 days it was, so if you've brought a while range rover evoque reg FX65 ERZ I'd check it's recently had major work done because I'd be surprised if it has.