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Tom L

Car Damaged

I recently took my BMW M4 in for some warranty work and a recall, whilst on site my windscreen was cracked. All staff have so far refused to admit any wrong doing, and have suggested that there is no way for me to prove that the damage happened on site, and have suggested that the damage was already on the car prior. In response to this, I have asked both the service assistant and manager to provide me with CCTV footage of the car driving on site the morning I dropped it off. So far, they have refused to provide this evidence and have told me to claim through my insurer. I cannot believe that you can spend this much money on a car with BMW, and this is the aftercare treatment for a car that is still new to me and under BMW main dealer warranty. I would recommend anyone to avoid at all costs, head to a well reviewed BMW specialist for any repairs or servicing.

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