Sarah H

AVOID AT ALL COSTS

If I'm honest I wouldn't even give them one star but unfortunately that isn't an option. So I bought a BMW 3 series back on the 18th of may, it ran fine, after 28 days the engine was overheating so I took the car back into trade center on the 18th of June. They gave me a courtesy car (Ford Cmax) No where near like for like!!! First few weeks I got daily calls with updates that the technicians were investigating the issue. They believed it was a coolant leak. 2-3 weeks ago I had one of the daily updates saying they were going to price up a new engine/cylinder head, depending on which was better for them! It is currently 20th of August and still no idea as to what's going on as they haven't yet priced anything up!! I hadn't realised it was a difficult task, I was able to go online and price it up within 5 mins! I am still paying for a car I no longer have in my possession which is a joke, especially when I've been sold a car which is not fit for purpose! I have asked about a replacement car in which I was told "That will never happen!" Can someone tell me when I will get my car back!! It's been over nearly 3 month now (longer than what I had it for) and still no clue when I will get it back what an absolute joke! Gone from having actual updates on the car daily to Amanda calling once in a blue moon stating "the technicians are still trying to fix the car, will call with another update when we have one" if they spent as much time on the cars as they did staring at them, cars would get fixed, and customers would be left happy! An absolute disgrace from trade centres after sales team!! Don't get me wrong the sales guys were brilliant but the after sales care is pathetic! Sort it out! Continues much longer and I'll be on there Christmas card list 🤣