Scott W

Car had faulty brakes and bald tyre.

I bought a car from Glasgow Motorpoint for nearly £20k. The handbrake was "completely shattered" as stated by the car dealership I took it to. Also there was a bald tyre which had been added by Motorpoint, This is against the manufacturer's advice as it can damage the four wheel drive system. I have now spent two months dealing with their shoddy warranty company, Spectrum Insurance. I have not gotten through to them once to discuss this with them. Only an email refusing to pay for the work carried out on the handbrake of over £500. I asked to forfeit the warranty and have a refund, but was refused. Motorpoint eventually admitted liability for the faulty handbrake and paid for the work. However, they are still refusing to pay for the tyres, even though this may be damaging the four wheel drive system. I have informed them I have a serious heart condition, and that the stress of dealing with this is making me ill, but they just keep sending me random emails telling me they won't pay for the faults on the car.