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M W

Horrendous service avoid this place!

I purchased a Hyundai IX35 from Hyundai Watford, that I was happy with. Unfortunately some year later It was required for a recall. I received a letter saying the recall was for a ABS fuse update and would take 15 mins, I booked it in, the day prior to having the work undertaken I received a text saying it would be required for 2-4 hours? I rang and was told this was a generic text and not to worry it would only be 15 min's. when I arrived at Hyundai Colchester the technician was waiting the receptionist gave him the work sheet writing on it "Requires VHC" I asked what that was and was told it was a vehicle health check and would take about an hour or so. I explained the car had just been serviced and MOT'd so didn't require a health check. THIS IS WHERE THE LYING STARTED, they said it was the law and they couldn't do the work without carrying out a vhc. I said if it just needed a bigger fuse put into the ABS System I would do it. they then said it had to be carried out by a Hyundai trained technician. I left. Next I received a call from the manager who said he would arrange for the car to be collected from my house the work carried out and the car returned. I questioned where it was written down in law that a vhc had to be carried out, he was unable to direct me to the law but did his best to assure me it is the law. The car was collected, when the person bought the car back he said it was VOSA law that said a vhc was required. I contacted VOSA who said it wasn't law at all and is carried out by some garages to look for work ie they can sell you a tyre if yours is nearing the limit. So it is not law and to add insult to injury my car came back with a scratch to the rear of the car. I have sold the car and it will be a cold day in hell before I buy another Hyundai I would advise everyone to steer well clear of this place

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