Nela M

The worst experience

Worst experience ever, this review deserves no starts at all. Unfortunately I chose to purchase a car from the Donnington branch back in May which was the most awful experience start to finish. Upon collection day for the car on the agreed date I had turned up to find out the car had not even been checked or made ready at all. Over 5 hours wait due to the vehicle needing a new wheel which they did not have in stock!!! Along with multiple other issues. Absolutely no apologies or regard from any staff there that day. No one had come to update me in the time I had waited I kept having the chase and ask for updates, lots of staff standing around on the arses but no one to help customers! Then 5 days after having the vehicle I had numerous issues, the worst one being the fact the car would not start resulting in me being stranded hours from home at 38 weeks pregnant and have to have been recovered!! This was due to the garage not checking the car properly and finding out that the battery in the car was incorrect and too small for the vehicle! All the parts were so rusty it was corroding causing electrics to fail also! The branch admitted this was a massive mistake on their end and this was not actually checked properly prior to me picking up the car. Which is DISGUSTING, how can something so big be ‘missed’. After phoning the branch to make them aware of all issues I spoke to Jenny who was the most rude and unhelpful person! No apology and advised she can not do anything immediately and should not drive the car until they can get me in and seen on the suggested date which was 2 months away!!! Martin Brooks the ‘customer relations manager’ dealt with all this extremely poorly, nothing was offered as compensation for the stress and time wasted and money spent on having to be recovered home! Absolutely not bothered, once they got your money they’ve washed their hands out of everything else! I’ve never dealt with someone so unhelpful, rude with such disregard for their mess up! Definitely in the wrong job I would suggest leaving immediately. Not sure how he still has a job in what he does. Would not recommend anyone to buy from them and I would never ever return to purchase from you again Disgusting treatment and attitude from all staff.