Oli

Incredible service 10/10

Highly recommend using Inchcape based in Guildford. Ashley was the best car salesperson we’ve ever had the pleasure of dealing with. We were not expecting to receive such an impressive level of service before and after we purchased a discovery for our family. Our previous experience purchasing cars hasn’t been very good (not from landrover). Ashley was hugely knowledgable and very professional. He had an excellent manner - nothing “salesy” about him however he made sure we got what we needed quickly. We met a few times and felt he was honest and trustworthy. He listened carefully to our requirements and made the process very enjoyable. If you’re looking to buy a car, book an appointment with Ashley. Absolutely brilliant and will recommend him to all of our friends/family looking to buy a car at this level. I was surprised to read some negative reviews about Inchcape in general as every member of staff was incredibly welcoming and helpful. We’ve bought cars before and had plenty of stressful disappointing experiences but this made a hugely refreshing change. We took our three young children along and they kept asking to go back. Avril on reception was particularly wonderful at keeping them engaged and happy whilst we finalised paperwork. When Ashley was off work his colleague Eddie assisted us brilliantly. They both returned calls/emails within minutes. It was an impressive service. We were steadily supplied with coffees/tea’s, biscuits and colouring supplies for the children too. After we purchased the car a couple of minor things needed looked at and Ashley was incredible at organising the necessary specialists to attend to it immediately and return the car to us, The cars are worth their price tag when the customer service is that good!