Simone

😡

I am writing this review with great anger because I find it unacceptable that in 2024 people still behave as if we were in a fairy tale world, where everything ends happily. My nephew, a 19-year-old boy, purchased a Fiat Abarth from this dealership for £10,995, an acquisition he was very excited about. The car was delivered to Worthing, but not for free: he had to pay £300 for delivery and £150 for the warranty. Two days after delivery, the dealership called to ask if the car was working properly. My nephew, who had only used it for 20 minutes due to a fever, said yes. However, as soon as he had the chance to drive it more, he noticed a loud noise in the gearbox when reversing, a problem that only appears in that situation. We immediately contacted the dealership to report the issue, but they told us he would need to bring the car back to them. Unfortunately, due to the expenses already incurred, my nephew couldn’t afford to do that. The dealership refused to pick up the car, insisting that it was his responsibility to return it. We then decided to have the car inspected by an authorized workshop in our area, obtaining an invoice that documents the problems found (see photo). I wonder: why sell a car that costs £10,995 if you knew it had a problem? The repair will cost nearly £2,500 plus VAT. If the car had been returned to you, you probably would have tried to change the price, but it’s important to remember that my nephew has the right, according to the contract, to return it within 30 days. I find this entire situation extremely unfair and concerning, especially considering that my nephew is only 19 years old. Nowadays, it seems that people only think about money without considering the sacrifices others make to purchase something important. The dealership's behavior has been simply disgusting. I intend to take legal action and share this experience on all social media platforms so that no one else has to go through a similar ordeal. I find it particularly unacceptable that during a phone call, my nephew was told that if he wanted his money back, they would deduct the miles he had driven. This behavior is a self-inflicted wound on your part. I am writing all of this to emphasize that a car should be thoroughly inspected before being sold. Your behavior has been disgraceful, especially considering we are talking about a 19-year-old boy.