Yasser A

AVOID AT ALL COSTS

Currently undergoing a load of issues with Riviera Automotive. From buying the car to now the after care it’s been a real challenge. Even which they have acknowledged to me. I won’t put names here but they know who they are. I drove the car home after purchasing on the 22nd July, after waiting 3 hours for them to hand the car over. I saw them cleaning and polishing the car before handover something they should have had prepared prior. I also used an external lender and took them about 13 days to get the required paperwork to the lender so they could pay out. Boy was it a mistake buying from them as I arrived and the cars bodywork and a wheel was chipped that was just the start. I then embarked on driving home back to london which was a 4 hour journey from their showroom. As soon as I arrived I noticed along the journey a funny smell in the boot followed by the cars breaking power wasn’t really up to scratch. A few errors came up on screen but kept going and coming I just assumed the car hadn’t been driven for a while. Again boy was I wrong. I asked the dealership to put the issues above right, in which after about 2-3 weeks of going to them and asking them to sort, the best they could come back with is aftermarket pads on a £71,000 performance suv and a replacement tyre inflation kit which exploded and that was where the smell was from in the boot staining the carpets. At this point I decided enough was enough and requested to reject the car. This is where all the pain began, they became defensive and started to tell me they are leaving this with an external solicitor to sort out. I got an email asking to try sort out the issues but they were adamant on the aftermarket cheap pads which cost £30-50 and explained they would not fit on this specific car. Even Audi themself told me no one makes them and you’ll be wasting your time. At this point I decided to take the car in for a full health check at Audi and let me tell you, Audi themself are in shock over how a car like this has been sold, the list of issues as per below: 1- Oil pressure fault 2- Coolant leak 3- Rust on A pillar 4- Door lock faults (electrical) 5- Worn front and rear brake pads 70-80% 6- Trims and heat shields damaged under the car and need to be replaced 7- Tyre pressure sensors possible issue The consumer rights act 2015 clearly states that any issue with the car and the consumer can reject. Something Riviera and their solicitor clearly don’t understand. The car is currently at Audi and they are asking me to remove from their premises via a tow as they highly advise not to drive the car until further investigation. I have supplied the evidence and proof yet riviera are trying to make it very difficult to just take it on the chin and take the car back and give me my money. I have now informed the finance company Alphera, the broker who is dealing with this. The motor ombudsman who has seen all my evidence and suggested to give the dealer the opportunity to sort out as I have all the required for a rejection within the 30 day timeline. I have now began a case with trading standards and also a claims court to retrieve costs that have come out of my expense to get them what is required. Bearing in mind no mention of a courtesy car out of goodwill. I have been super polite and patient the beginning however they took this for weakness and now that I do not trust them to repair the car as they want to use garages they know they are beginning to play hard ball. What they do not understand is they will end up being out of pocket more then they expect. This is even before I go to the press and social media following who I am known for. I am open to reviewing this review if they handle this with immediate effect. I have made it clear I use the car for my disabled father and autistic son which clearly to them is nothing and to follow a process. I would highly advise you have your car checked thoroughly before purchasing and not buying based on their word. No wonder the car was the cheapest by several thousand pounds and had been listed for some time.