Dr J

Do yourself a favour and walk away.

Do yourself a favour and walk away from this dealership. Online sales require a lot of trust and good customer service; well, both are missing here, once they drop off your car don't expect anything else. So, here's my experience with Mountbatten Car Sales. At the beginning of July I contacted them to buy a 2015 Evoque with a finance agreement through their partner, Blue Motor Finance. Everything went fine and Mountbatten promised to deliver the car in one week. I insured the car, signed the finance agreement and... the car wasn't delivered; Mountbatten didn't contact me about that, I called and was told that the reverse camera suddenly stopped working after passing the MOT! And the new camera requires a software update. That, took another week and the car was finally "driven" to my address, 250+ miles on July 19. The engine compartment was never washed, I found old leaves in there, I even found cobwebs! The left rear reflector arrived broken, they promised to get a new one shipped ASAP to my address, it's now August 17 and nothing arrived. The right backseat has a spot of discolouration much larger than a 2-pound coin which was cropped from the car's listing advert pictures, and the pictures sent to me. I have been calling them for over nearly weeks now; Jeremy, the salesman who sold me the car is always "not in today". I finally got a hold of Jeremy a week ago, and promised to call me back about the broken reflector, and here we are, again. Hence, this review.