Michael B

Unhappy with service centre attitude

Had full service, and work carried out 28th/29th july. This included cam belt replacement, annual service, rear discs and pads, front wishbone section replacement picked up by the MOT. Not cheap but trusted necessary. All good until car returned and realised the car wanted to drive into the kerb because following the front wishbone assembly replacement the steering hadn't been set up properly. Car returned 7th Aug. This caused me to question the quality of work undertaken at the time and asked questions to the Service reception desk on 7th Aug when car returned. That's when things started to go wrong and I saw the real face of customer service. The Service Desk Manager was too busy to speak to me, and promised a call back which didn't happen until I chased. They offered to pick up car and check work again, but I was told conflicting information about work carried out, and felt at the time would like to speak to a technical person. Again that call didn't happen, until chased and chased and my concerns left hanging. Eventually had a call from the Service Manager which didn't go well, whom didn't wish to listen to my concerns and discuss the matter. In fact during that conversation they stated they wouldn't honour the offer to re check the car because of my attitude. The call was terminated by Warners and I have heard no more from them. When things go wrong, it is always better to communicate and deal with issues at the time . Things like Managers are too busy to speak and for customers to chase for a response just makes a concerned customer even more frustrated. I thought I was doing the right thing by using a recognised Citroen Service Centre, but not anymore. I am left wondering what else wasn't carried out correctly especially regarding the Cam Belt replacement which is a known point of failure on these cars. The cost of the service wasn't an issue to me, but quality of repair is.