Anouska D

Poor service, invalid warranty.

I bought a BMW from the main dealership less than a year ago with a warranty. After taking the car for a service and was told it has leaking shock absorbers. I booked it into Sytner Chigwell to be repaired, they refuse to fix it and said that is not covered under the warranty because it is only a "slight leak", the reason I brought from the main dealership with the warranty is to have peace of mind. I am now left with a faulty car that I am going to have to pay over 600 pounds to fix myself. They have issued me with the repair cost that state "Slight" oil leak from 3 shock absorbers, surely this is a fault and should be covered? if it's not a fault then how can they issue me with a repair and quote? Also I booked it in for a MOT which is supposed to come with a complimentary clean, the car is still dirty with thick dirt on the wheels and around the boot, along with cobwebs. Why offer a complimentary clean if you are not going to do the job properly?