A G

Atrocious Aftercare

VERY disappointed in the non-existent aftercare. I recently purchased an F Type from this dealership. My issues started after returning home with the vehicle and handwashing it for the first time a week or so later, whereby I discovered: 1. Damage to the bumper which I had been highlighted to me and which I told specifically had been dealt with in the body shop. 2. Damage to the centre console carpet trim which has come away to expose a hole next to the driver side belt clasp. 3. A faulty SIM card reader that had glitched in the forecourt but had been "fixed" before I left continues to show error messages preventing me from using the Sat Nav. Despite my emails and calls seeking help and a resolution, I have been fobbed off and ignored. I let slide the fact that this car has been pulled apart and put back together again, and I forgave the fact that it was GROSSLY over-priced, but what I will NOT forgive is being treated with such disrespect when I seek solutions to problems such as these. If I don't get everything fixed in the next 7 days, I will be returning the car and cancelling my finance agreement, REGARDLESS of what this dealership say in response - it will be parked on the forecourt and they can sing for their supper. And until these issues are fixed PROPERLY, I would NEVER recommend Harwoods in Crawley. Of all the dealerships in the country, I'm certain you can find one who will treat you like human being and not just a cash cow. Disgraceful.