Anonymous

Stay Away worst experience ever

Stay away from Penybanc car centre. Be warned that the after sale customer service is appalling, atrocious and substandard. Worst experience of my life in buying a car from Penybanc. I bought a discovery and within about couple of miles of driving from the dealership warning lights for faults in the car was displayed. Returned the car within 2 days for repair work. Car was with dealer for almost 2 months. Car was returned with part repair work completed and more faults identified in specialist report. 2 Courtesy cars given during that time, one was very small and very low power for a family car and other in a very unhygienic state. Two parking tickets were stamped on me without proper evidence. When asked for clarification and to give feedback of the service I was verbally assaulted with swear words and threats to throw me out of the dealership by the owner. I was left traumatised for a number of days. I had to file a police complaint. I had to take the help of the financer to return the car back to the dealer. I have lost £4.4k of my hard earned money in the deal with all kinds of allegations of damage to the car due to the return. I have now raised the matter with Ombudsman. What goes round comes round. Beware of your actions today, tomorrow is coming.