David T

Obnoxious car dealership, avoid

The most obnoxious company I have ever dealt with. My daughter was looking for her first car and we spotted a nice looking Citroen C1, this car had a couple of features on that were quite rare, reversing camera and satnav, so I rang to confirm the details and was assured it had these features. I paid the £99 deposit and arranged a day and we made the 220 mile round trip. Firstly the car was in great condition, but clearly did not have the two features that had been confirmed previously. This seems to be a regular occurrence according to other reviews. We agreed on £100 discount and purchased the car. This is where the problems begin, we needed the car delivering asap but the earliest time was to be the following Monday and the delivery company would ring on Friday to confirm a time, they didn't and I had to phone Carworld to see what was going on. The sales person made some phone calls and came back to me with a delivery on Tuesday, I told him this would have to be after 3pm as my daughter was working, he confirmed this after another quick phone call and said that the delivery person would call an hour before arrival and would need to catch the 15:25 train back to Peterborough but would make his own way to the station. Well Tuesday came and at 10:30am I received several phone calls and texts, none of which I could reply to as I was in a meeting, from my daughters step father. When I rang him back he told me that the car had been delivered and he had just had to drop the delivery driver off at the station. I had to book a speedy half day holiday and go move and check the car over. The car was fine, the delivery was far from what I paid for. It was only luck that someone was in or I suppose he would just have put the keys through the letterbox. Here starts the trail of lies and obnoxious behaviour, starting from a phone call to the dealership where I rang to ask what went wrong with the delivery, I was eventually passed to the Showroom manager, the most obnoxious overbearing person I have ever spoken to, clearly he never went on the customer service course, constantly talks over the top of you. I wished the dealership had been more local, a face to face with this man would have been beneficial. He initially phoned my daughter before I contacted him and was rude to her too. He requested to give him till Friday to do his due diligence and he would ring me back with the results, he agreed the service was not up to standard and not acceptable. He never phoned back, surprise surprise. Then follows 3 weeks of phone calls from myself to try and contact him, various excuses and false promises of a call back, until today. He wasn't aware of any previous phone calls, he doesn't have to phone customers back, even though that's what he said he would do, he gave the information to the sales person and they should've phoned me back, so after a very heated conversation with this obnoxious person he passed the phone to the sales person for him to explain, it clearly became apparent that no due diligence had been done, in fact nothing had been done, the sales person had nothing to tell me and for most of the time he had nothing to say. I asked for the so called showroom manager to be put back on, and he'd left. I requested £100 refund for the delivery, less than half of what I paid, to cover the extremely bad experience and my half day holiday, they phoned me back half an hour later and refused, nothing they can do. SO, if I were you, and I didn't do this, read the reviews, this company is shocking, shoddy and downright rude and offensive, they clearly do not take responsibility for anything. Buy a car from somewhere else that values customer service not from this lot, they clearly do not care about their reputation.