John G

Customer focus

Walked into the reception at Halifax this morning, three ladies on the reception desk, met with a smile and a warm welcome. Customer service means everything to me, get that right and my confidence in the company is immediately high and the ladies were brilliant. The staff knew why I was there and what needed doing to my vehicle, no forms to complete and no explanations necessary Excellent service. I explained I needed my car within the hour if possible and I wasn’t disappointed with the response, the service manger was summoned and got onto dealing with my issue with my Kuga, straight away and completed the problem within 30 minutes of my arrival Brilliant staff who excelled in their relevant roles with consummate ease and a smile. Genuine people, happy to help and in a very timely manner, I will not go anywhere else now and please bring this review to the staffs attention as they are a credit to the company.