Anonymous

Terrible Customer Service

Booked my Merc in for an MOT and they cancelled it on the day due to their engineer being off sick. Fair enough. The very curt woman who called me to advise me on this then said I'd have to wait 3 weeks until they could book me in again, meaning my MOT would've run out and I couldn't use my car for 2 weeks. I never got a confirmation email to say it had been booked and my partner and I both sent emails to which neither were replied to. Terrible customer service. They all need to be put on a course on how to speak to their customers.