Elly

AWFUL

WARNING - do not purchase a vehicle from B. Miller & Sons. TL;DR multiple issues with the vehicle, aggressive owner, forced to sign an NDA. Do not be fooled by the lack of low reviews - the owner forces customers to sign an NDA (image attached). VEHICLE ISSUES My partner purchased a van from B. Miller & Sons on 13 July 2024. On the same day, the engine management light came on, smoke poured from the exhaust and the vehicle went into limp mode. We contacted the owner who advised they would come and collect it and resolve the issue. The owner confirmed there was a problem with the EGR valve, which was repaired. We went to collect the vehicle the following Saturday, 20 July, and on Monday 22 July, the vehicle went into limp mode again. The dealership said they could not collect the van until the end of the week, so we asked if we could get it repaired nearer to us (we are 95 miles away) so my partner could continue to work. After multiple calls, he agreed but asked us to do it as cheaply as possible. We obliged and opted for a mobile mechanic rather than our trusted mechanic who diagnosed an injector needed replacing. The mobile mechanic quoted us for a repair, and we agreed with the owner that he would refund us the partial cost of the diagnostic, the injector and the repairs. Unfortunately, the mobile mechanic could not complete the work, and after multiple phone calls the owner agreed we could take it to our trusted mechanic, but would not pay anything over what was originally quoted. As we needed the vehicle to work quickly, we reluctantly agreed. The injector was repaired on 5 August 2024 however on 6 August 2024 the car again went into limp mode. A diagnostic indicated that it was the EGR valve - the original issue that the owner said he had fixed. By this point, we agreed to return the vehicle for a full refund and partial refund of repairs. Throughout the whole process, the owner was more concerned about his bank account than customer service, was rude and unhelpful. He even asked us for the invoice of the injector that the mobile mechanic had paid for, so he could claim the VAT. REFUND AND NDA My partner arrived at the dealership on 6 August 2024 to hand the vehicle back for the agreed refund. The owner was incredibly difficult and rude. The owner forced my partner to sign a non-disclosure agreement, stating he would not process the refund unless he signed it. My partner sent me an image of the NDA before signing it, and at no point does the NDA state anyone other than my partner. I am sharing this information to help current and future customers make an informed decision.