Emma

AVOID

DO NOT BUY FROM NISSAN CANNOCK!!! Part of the Brindley Group. AVOID!!! Hubby bought a car from here about 3-4 weeks ago, they gave the car a clean/service and all seemed well. A few days after he bought the car, he was driving to work and one of the wheels came off the car while in motion 😡 Obviously a scary and extremely dangerous thing to go through. When AA attended to collect the car, they confirmed that ALL the wheels were loose on the car! Obviously a complaint was submitted immediately to the dealership and a courtesy car given. However, their customer service during this time has been terrible and added to the frustration. It took them 6 days to acknowledge our written complaint, we had to chase and ask have you actually received it to get a reply. The GM then asked for a period of 7 days to 'investigate' which was agreed too. A week after being given the courtesy car (which is a brand new car-it's bloody lovely!!) We got a call from a member of staff saying 'we've sold the car and need it back'! So they hadn't even withdrawn the car from sale knowing they've provided it as a courtesy car. So i hope the new owners of the car pictured on my driveway, registration no: DN24 UBX are made aware that this is no longer a brand new vehicle as when you bought it, it was in our possession! They sent a letter headed 'Under no Prejudice', which basically means they will not accept liability. How they can say this when they have had the car back and said they are repairing it, it is quite contradictory(they have been told the car is no longer wanted as it will now be structurally unsafe). After 14/15 days they offered as a 'goodwill gesture' to repair the car and return it or issue a full refund. This is not a goodwill gesture at all but what they have to give us legally given that they have sold us an unsafe vehicle. No apology or any sort of compensation has been offered at all, they have done their best not to refer to the issue as what it is....a highly serious complaint that a member of their staff failed to put the wheels on the car correctly. Luckily, hubby was driving at a relatively low speed, but had he been going faster or on a motorway, he could of been severly injured or killed and probably would've taken some poor stranger with him. Also, if they try to resell the car, it's a Nissan Juke, registration no: BW15 NVM. It should now be recategorised in my opinion or even better, written off. Please do not give this branch of Nissan your custom or hard earned money ❤️