Karl

Spent 12k on a Van with problems

would, I’m so annoyed, So I’ll try and make a long story short, I spent £12k on a 2020 Citroen Dispatch van from Penybanc car centre Ammanford to find out it had numerous electrical and mechanical problems, I emailed Penybanc and it was booked into NG Carworx Ltd Ammanford to have the problems sorted under warranty, the van went in for 2 days, I got the van back and only one of the 8 problems was fixed, NG Motorworx assured me everything bar on item was fixed, I put it in writing (e.mail) to NG carworx that numerous items hadn’t been fixed and heard nothing back, I also put it in writing to Penybanc car sales (e.mail) and heard nothing back. Then I phoned penybanc and got excuses why no one replied, next they booked the van into Bassetts Citroen in Carmarthen, penybanc wanted me to help pay for it, I said no way, anyway it went in under warranty for nearly three weeks, I got the van back from penybanc, they said everything was fixed, but only one item was fixed again, Just been to my local garage and there are error codes on the van that they say were either not looked at or penybanc told them not to fix possibly because of cost, either way I still have a van with problems, penybanc executive is now getting funny with me saying book it into my local garage then, & pay for the work to be done, and they will refund me…I can see what will happen there, they themselves should be sorting it out, I’ve lost all trust and faith in penybanc car sales and the sales executive there now. Think twice before you buy a vehicle from Penybanc because once they have your money that’s it, there’s definitely no AA Dealer Promise with these guys.