Anonymous

Awful

We visited the showroom twice & agreed to buy a used car. We paid a deposit & were promised that some minor scuffs would be sorted & the missing wind deflector would be found before delivery a week later. We reluctantly agreed to have it delivered on the last day of July as they wanted it in that month's sale figures. 6 days later we received an email saying that they wouldn't sell us the car because they weren't able to make a profit on it. Why did they wait 6 days, letting us think that wecwete about to get the car? We then had to phone up to get our deposit back. They lied to us about how long it would take...up to 5 days & kept making ridiculous excuses. We only got our £500 back when I complained on the group & the manager intervened. The car was put back up fir sale at £2000 more! We went to a different dealership where we purchased a used car. The salesman was, friendly, knowledgeable, honest & efficient....all the things that are very sadly lacking at Stansted. The whole experience was so stressful, I wish we had never set foot there.