Simon L

Multiple faults

Long review incoming so in summary: 1) Tried to hike the price immediately prior to sale 2) Delivered car with several faults 3) In my opinion, sold me a car with significant wiring defects which had been poorly repaired resulting in inevitable failure. This aspect I cannot prove (best say that as I only get contact from legal advisors now!) I purchased an XC90 in January 2023. First problem - the price had been agreed for several weeks but we were sorting out the part exchange and at the last minute Orlagh asked me to get rid of an ink stain (which I’d declared from the start) so it was delayed by a few days. Once done, I contacted to complete the purchase to be told the price had gone up by £2000! They offered to sell it for £1,050 more than the price agreed. This seems like a sales tactic to me and I refused and walked away from the deal, but was then contacted saying they would agree to the original price. Second problem - on arrival, the memory for the car seat wasn’t working, and neither was the parcel shelf. I sent a video of the parcel shelf and a new one was sent quite quickly, to be fair. I was asked to book the car into Volvo for the memory button which I did for 1/3/23. When there, they found a windscreen camera heater element to be faulty. Car360 agreed to pay for the diagnostics but asked me to claim the others on warranty. I refused as I knew the memory button problem was there on delivery and they agreed to pay this. They asked me to put the camera heater element through warranty, I was open about not knowing when this occurred (as I wasn’t aware until tested at the garage) and thankfully the warranty company paid. All this was bad enough, and had cost me two days going back to Volvo. The third problem however… In February 2024, the car engine light came on. I took it to the garage for repair. The mechanic told me that there were clear and obvious electrical wiring fault – there was non factory tape near the intake air temperature sensor, with several repair connectors in the main harness, presumably placed due to breaks in the loom. I have had a temporary repair done (£495) and been advised due to multiple previous failures, I will need need a complete wiring loom repair (around £2,500) It wouldn’t normally occur to me to contact the dealership as outside of warranty but the mechanic was insistent this should not have happened and the wires were in a poor state of repair. I contacted car360 in February explaining the fault and asking for a copy of the report done prior to sale (never sent to me). Eventually (1/4/24) I was asked to send the technicians report and repair cost. I eventually heard back from a legal advisor on 4/7/24 refusing any culpability and quoting the consumer rights act. Legally, I never felt I had a claim as I cannot prove this occurred prior to sale -yet logically, I would have been in touch sooner if the loom was breaking in multiple places already. I know this, and I feel likely they know this too. I didn’t hear anything back from Orlagh or the car360 team despite replying to this email, just a further reply from the legal advisor. Overall – just don’t do it. This is my first experience using a garage like this, and I would never do it again – multiple stresses, hassles and majorly out of pocket. Really, really poor.