Ken P

Think Hard Before you Jump

In my opinion/experience, this firm seems to have a two-MoT policy; one to sell cars on forecourt (lax, cost of replacement parts knocks £600/£800 off profits) and one for owners (rigorous); new owner pays for parts when it comes back in. I bought a car and have had nothing but trouble with it since: dashboard lights coming on, rear light cluster full of water, fuel cap stuck shut, internal buzzing, and, more important...rumbling steering which was brought to their attention in the first two weeks of ownership and this they failed to acknowledge, I believe, because this would have cost them a lot under their guarantee. Now, however, after ONLY 10 MONTHS ownership it transpires that, I DO have a front ‘bush’ that is worn ‘excessively’ (remember the rumble spotted after two weeks, above?) and a rear spring that is fractured/broken and it has now failed the MoT! This, after three, REALLY, arduous trips to Haverfordwest, Carmarthen and Aberystwyth and only local trips. Either my car is made of marshmallow or this firm (far be it from me to say who) is being economical with their assessment and is trying to recoup the money for some of the nicey-nicey (obligatory) gestures made during the warranty period and is now getting the major faults and parts replaced at MY expense which, in my opinion, were deliberately ignored under the warranty period and should have been replaced by THEM. When confronted, the owner adopted what can only be described as a thoroughly patronising, smug attitude that was impenetrable but... didn’t deny any of the above points put to him. Perhaps - and this is just a suggestion based on my experience with the previous, this firm is to be AVOIDED. If not, as soon as you purchase your vehicle, get it MoT’d a SECOND time immediately someone independent and within the warranty period. It would have saved me £812 and could save you a lot of money. You know it could make sense.