Walton E

BSM poor sales and after sales service

If I could give Bristol Street Motors Chingford a minus rating, I would. The level of service provided is disappointing and not what I expected. The sales team, who was supposed to prepare a Vauxhall Corsa I purchased on 20 December 2023, overlooked the rear parcel shelf and the missing puncture repair kit, necessitating a return to the dealership. I was also informed that the vehicle had been serviced, but no evidence was provided, and the MyVauxhall App was not updated. I had to request written confirmation. I have grappled with intermittent issues relating to the door-ajar sensor and the oil pressure warning light. Despite all doors being closed, the persistent problem of the door-ajar light has been a significant inconvenience. It necessitates opening and closing the passenger and driver's doors before the light goes out, a routine that has been ongoing since I purchased the car. I reported this to BSM, and they booked the vehicle for an investigation. However, the video report I was sent did not mention the door ajar issues but covered the vehicle's tires, suspension, brakes, steering exhaust, and underside. When I collected the car, I spoke to the service manager, who said it was unusual for both doors to show a fault and that I could the vehicle whenever it happened again and leave the car for a few days for a technician to drive it home and see. My issue is that they had the car for one and a half days and advised me they could not find a fault. I spoke to a woman at the service desk who was reluctant to allow me to talk to the mechanic; I got the impression she was trying to persuade me to accept a vehicle of low quality!! The oil pressure warning light problem is not just an inconvenience; it poses a severe safety risk. It causes the car to go into limp mode, rendering it undrivable. On one occasion, I was on the carriageway when it suddenly went into limp mode. I believe BSM did not carry out a proper diagnostic, as no evidence was provided to me. Furthermore, having taken the car to a few local garages, they were able to identify issues with the car's electrical circuit within 10 minutes of plugging it into the diagnostic tool. These issues related to the car’s ECU and door sensors, along with other issues, which they cleared and updated some software on the system. My concern is, why did BSM not identify these faults? I think it’s only fitting to review my experience since BSM Chingford and BSM head office have decided to ignore all future correspondence from me. They want me to pay them £120 to diagnose faults I reported within six months of purchase, and with the warranty period. I will let you draw your conclusion based on my experience with BSM.