Tracey

Avoid this dealer. NOT AA car quality!

This dealership is not dissimilar to a bunch of school boys who pass the blame from one to another. It’s practically impossible to get the same person on the phone, so each time I call, the person who answers claims they know nothing of the issue with the car. They don’t respond to emails and it’s useless following up through the AA cars chat service as all chat is directed straight back to the dealer. I flagged up issues with the car in the test drive and I was promised that a full MOT will be done and any repairs completed that were flagged up. I based my decision to buy the car on the fact that the car passed MOT as it was in reasonable condition for it’s age and mileage. It was delivered with the same illegal fault that I flagged up from the test drive. Could not return the car as I didn’t have any paperwork and the business was closed for a religious celebration and I wasn’t sure I was even able to drive it safely with the red highlighted fault that is still showing. When they reopened after the holiday, I have had every excuse from the main person in charge of all decisions is away on annual leave, so nothing can be done until he’s back to we don’t have anyone who deals with customer support, we are only sales personnel. When Mo did get back from holiday and asked me to take the car to a garage local to me for a diagnostic test and quote on what the work will cost, he has not responded to my calls or emails since confirming I can get the necessary work done. As they are a registered AA car dealership, I thought I was “in safe hands” (as they continually assure me) but when I asked for an AA inspection of the car they told me all inspections had already been carried out by the AA. How did this car get through an MOT with a major fault? Something is very wrong here…. As yet, still no resolution to my issue… Please avoid this dealership!!!!