Suzanne W

Shockingly poor aftercare

Purchased car from them, which was straight forward. Car had no car mats or spare key. Advised that mats would be posted and they had someone organised to contact me the following week to provide spare key...14months later and I continue to wait for both!! Emails, calls and messages left are all ignored and not responded to. Have been contacted twice by them about MOT and servicing, which they had totally wrong each time. Both times asked about spare key and mats and told, they'd pass the message on. Still I wait. Poor altogether and subsequently, will not return. Disappointing as their Lisburn branch had always been so good to me.