Jamie L

Where do I start? Awful!

Back in April 2024 my partner & I bought our first car together from a cracking gentlemen in the sales team at Audi Huntingdon, Ryan. We loved it for a whole 2 months until we went away on holiday leaving our brand new car parked on the driveway, 3 days into our holiday we get a phone call to say our car had rolled across the street and into our neighbours car causing more damage to the neighbours car than ours! At first we thought the handbrake must have failed due to there being a gradient fall on the driveway meaning if the brake wasn't on for some reason it would have rolled in an instant. When we got back off our holiday we took it straight into Audi Huntingdon service team which where everybody seemed lovely but now nearly 4 weeks later our car still hasn't been returned to us and every day we phone up to say what's going on with our car they either say they are waiting on technical information or that no body is available to speak to us right now, which results in us telling them to give us a ring back when someone is free before the end of their working day. Not once have we ever received a phone call to say what is going on with out car or even what the obvious major problem was in the first place! I've had enough of constantly chasing with phone calls & emails on what the issue is with our brand new vehicle, when will we have it back?! No car should ever sit for a long period of time it is not good for the integrity of the car engine, I am now at the point where I shall be taking it further towards the ombudsman as the whole entire system ran by Audi service team is awful. This is no reflection on our sale of the vehicle as that procedure was outstanding we felt assured and confident in Audi that they would provide us an excellent service during our contract period with them. The sales team on the other hand needs tweaking urgently as I should not be left without my brand new vehicle for this long with no idea of what is truly going on and why my vehicle seemed to fail/fault into rolling backwards, luckily no children were playing down our road as that could have lead to a serious accident! I really hope I hear something soon. Would not recommend dealing with the service team at Audi Huntingdon ever!