Anonymous

Our Experience with Douglas Paul

The Good, The Bad, and The Ugly: Our Experience with Douglas Paul The Good After finding what we thought was our dream car, we traveled 2 1/2 hours to view and purchase it. The team at Douglas Paul, particularly James, who sold us the car, was very polite and professional. The lady in accounts was also courteous and helpful. The Bad When we picked up the car and started our drive home, the engine warning light came on, along with a light indicating limited performance. Initially, Douglas Paul was very accommodating, picking up the vehicle and providing us with a courtesy car. However, the courtesy car was a 3-door, which was challenging for our family of five. After two weeks of numerous phone calls and our car still not being ready, they eventually provided us with a slightly bigger car. Nearly four weeks after our purchase, the car was due to be delivered back to us, but the fault reappeared, preventing the delivery. The Ugly While we understand that these issues can occur, the most frustrating part of our experience was dealing with Johnathon, a manager at Douglas Paul. He was the rudest, most patronizing person we have ever spoken to. His manner alone is why we would not recommend this garage.