Mark P

Awful after sales care, buyers beware

11 months ago we brought a Range Rover from Dudley Motors. We were also sold a 12 month RAC warranty prestige cover for £547.we have only done 4000 miles in the car. Whilst driving the car the front driver side break calliper came off causing a hole in the alloy wheel and a burst tyre. Luckily we had just left the motorway and were in our street. Thinking we would be covered by the warranty we had the vehicle recovered for inspection. We were told by the garage that the bolts holding the break calipper had worked loose and had came out. The RAC rejected our claim saying the bolts are not covered by the warranty. I then spoke to Rob Gilbert the general manager of DMC who refused to accept they supplied the to us in a dangerous condition even though they put a new 12 month mot before collecting the car.. we were accused of hitting something causing impact damage to the alloy, and then suggested someone had sabotaged our car removing the bolts whilst staying at our caravan site. After several conversations with Rob he offered to repair the car using second hand parts but at our cost, quoting between £500-£600. Im very disappointed and angry at how this has been dealt with and advise anyone to think carefully before by a car or warranty from this dealer.