Sasha B

HORRENDOUS SERVICE CENTRE

I booked my car into Hummingbird for my Kia Nero Ev, it needed new safety belts and there was an alert on the dashboard to do with cameras. The first time it went in they didn't fit the new belts they told me that would order them and they couldn't see a fault with the sensors. The second time it went in, they said they would not order the belts and that they ran a diagnostic on the camera issue and they couldn't see a problem so would need further investigation. I ordered and paid for the belts then and there and they were to notify me when they were in, over a month passed and I heard nothing so I contacted them again and was told no belts had been ordered as I hadn't paid - I then sent them a copy of the invoice showing it had been paid. They finally ordered the parts. They called when the parts were in to arrange for the car to go in, a further month later, I reminded him that it would still need to be reassessed re the sensor issue and he should look through the notes. I took the car in yesterday and they said no problem the belts were in, I reminded them again to check the sensor issue, which the guy didn't know about but I told him to check his notes - I left the car and they called a few hours later to say the belts were fitted and I could collect the car. I said what about the sensor issue, he said what issue? he looked through the notes and said his colleague would check and come back to me - he was very rude. They finally called and said that the car needed a diagnostic check (which it had last night but he didn't see notes on it) and if they wouldn't find the problem, they would have to start taking the bumper off to see what they could find and they would charge me per hour - I told them to spend the first hour looking and then come back to me - they didn't - I called a few more times and each time the guy didn't understand the issue - finally they came back to me to say the car wasn't even in the workshop yet and they would have to keep the car overnight. Finally today they called to say that two parking sensors were damaged and that they would need to take the bumper off to repair them, it wasn't covered under the warranty because I had had an accident. I had not. I have taken the car back and will get another dealer to look at it.