AHMED D

Bad experience, highly not recommended

It was a very bad experience, highly not recommended ! Not honest regarding the car, very bad communication, zero after sale service. I bought my car around 2 months ago. I was told it's very good, and don't worry if anything would happen, just give us a call and they seemed to be very professional, helpful, and friendly. Its MOT was a few days prior to getting it, which seemed to be OK. but the last service was around 1 year before, and the reason for that they said it was not moving for a few months. 1st day with the car, I found the central lock is not working, along with my external mirror. I need to press the car key several times to get it open, and most of the time, I need to open the car from a side door, and I need to adjust the mirror manually. I spoke to them and they said it's out of warranty but check with a local electrician, and we will see what we can offer. Then, I had a full service of the car at Halford's, which showed worn front and rear brake pads and discs which need fixing ASAP!!! and they were confused about how the car had passed the MOT without any mention of that!! The estimated cost of these was around 590 pounds!! I then sent all the service reports, along with the electricity issue of the doors and mirror, which estimatedly would cost around 300 pounds!! So in total the car needs urgent fixations with around 900 pounds. I got no reply for that for more than 10 days!! Finally, I got a message from the insurance company to send the V5C logbook and gave me a deadline. The agency had told me I would have received it by the end of June, which never happened, I contacted the DVLA, and they claimed my data was either wrong or the form was not sent. I called the agency again, told me to call the next day, I called the next day, told me they will call back in 10 minutes, I waited for 2 hours and got no call, and then I called back, no one replied, I sent a sms and whatsapp message, no reply again. So, I had to send a V62 form and pay 25 pounds to get a replacement of V5C, as that was my deadline day. By the end of the day, after all of that was done, they sent me a message with only " we tried to call you" !!! with no single reply to the V5C issue or all the maintenance issues that had been sent around 2 weeks before. This is my worst experience, I am not comfortable with using the car with all these issues, I am not feeling safe taking my family with all brake issues, and nothing was told to me before having the car, and the cost of repair is too much for me, and along with all of that, It's totally disrespectful to ignore my calls, my messages, telling me we will call you several times and ignore it. So, I just highly advise not to deal with them again. Thanks.