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3 2 1 4.4 (1,431) Reviews All pressure85 coffee31 questions25 part exchange23 +6 Sort by Most relevant Newest Highest Lowest Ashley Morgan I spent £33'000 on a range rover Evoque worst decision I ever made when I purchased the car I ask them does warranty cover everything excluding wearable items and anything not covered. I am well aware that land rover are not the most …More Priye Krishna Munusamy Local Guide·14 reviews·13 photos a month ago Had the best experience! Edwin was so helpful and through in helping us pick a car. The whole process was so easy and smooth. Definitely would recommend them over any car traders. Top customer service and hospitality. There are plenty of car options available and they were all in good condition! 1 Motorpoint Newport (owner) a month ago Dear Priye Krishna Munusamy, Thank you so much for your wonderful review! We're thrilled to hear that you had the best experience with us. Edwin will be delighted to know that his assistance made the car-buying process easy and smooth for you. Providing top-notch customer service and hospitality is our priority, and we're glad it made a positive impact on your visit. It's great to hear that you found our selection of cars plentiful and in good condition. We truly appreciate your recommendation and look forward to serving you again in the future. If there's anything else we can do for you, please don't hesitate to reach out. Best regards, Chris Cath Heal 10 reviews 3 weeks ago NEW First time I've used Motorpoint and it was great. There was no hassle as I wandered around the forecourt, someone asked if I was OK and when I said yes thank you, he carried on his way. …More 1 Motorpoint Newport (owner) 3 weeks ago Dear Cath, Thank you so much for your wonderful review! We're delighted to hear that your first experience with Motorpoint was so positive. It’s fantastic that you felt no pressure while browsing and that our team, especially Michael and Eric, made the process smooth and enjoyable for you. Michael will be thrilled to hear your kind words about his assistance and friendly service. We're also pleased that Eric could help you with the final steps and ensure you were comfortable with your new vehicle. Your satisfaction is our priority, and we're glad we could make your car purchase a hassle-free and pleasant experience. We look forward to welcoming you back in the future! Best wishes, The Motorpoint Team tim pethick Local Guide·488 reviews·941 photos a year ago The easiest process and very professional car dealership. I bought a 2022 Renault zoe with 3000 miles for a bargain price compared to my local dealer. Still has 4:years warranty left. 12 months old and serviced before I picked it up to …More Photo 1 in review by tim pethick Photo 2 in review by tim pethick Video 3 in review by tim pethick Photo 4 in review by tim pethick+4 1 Motorpoint Newport (owner) a year ago Hi Tim, Thank you for very much for taking the time to post your review about your recent Motorpoint. We value your comments and will be sure to share with our colleagues. Olivia from Team Motorpoint James MacGillivray Local Guide·266 reviews·2363 photos 8 months ago We drove all the way from Devon to buy a car from Motorpoint. We searched all of Autotrader and their cars were the best value for our money. It's a slick operation as they sell 500+ cars a month, so expect buying a car from here to be …More Photo 1 in review by James MacGillivray Photo 2 in review by James MacGillivray Photo 3 in review by James MacGillivray Photo 4 in review by James MacGillivray+9 Michael Bullen 8 reviews 6 days ago NEW I purchased a £31K Lexus from the Newport branch, normal transaction and generally I am pleased with the car, HOWEVER on using the car I discovered that it did not have any carpets, and I have checked with other customers who have purchased …More Motorpoint Newport (owner) 4 days ago Thank you for taking the time to leave a review. We're glad to hear that you're generally pleased with your Lexus purchase from our Newport branch. However, we are sorry to learn about your concerns regarding the absence of carpets in your vehicle. At Motorpoint, we strive to provide the best possible experience for our customers. It is important to clarify that we do not remove mats from the vehicles. We sell the cars as they come to us, including any mats that meet our quality standards. We apologise for any confusion or inconvenience this may have caused. We understand your frustration and appreciate your feedback, which helps us improve our services. Unfortunately, we are unable to offer anything more regarding the car mats. Thank you for bringing this to our attention, and we hope to continue serving you well in the future. Best regards, Chris Brown General Sales Manager Motorpoint Kaeden Newton 2 reviews 3 months ago Haven’t long just bought a new car from Motorpoint in Newport. Completely over the moon with it! Car sales Man Marc was amazing! Gave me good value for my part exchange and speedy process getting my new Hyundai Kona and letting me take it home same day! Marc is the go to guy if you’re looking for a new car. Thank you Marc. Motorpoint Newport (owner) 2 months ago Hi Kaeden, Thank you very much for your review. We’re pleased to hear about your experience and have passed your feedback on to Marc! Kind regards, Motorpoint Newport Chris Baker 19 reviews 5 months ago Looking for a replacement vehicle, able to walk around all the stock without being hassled by staff, when several had been identified of interest, keys obtained and again left to thoroughly go over each car until i had decided. …More Lisa Barrett 4 reviews 5 months ago Second time at Motorpoint Newport, first time buying my mums car and I was so impressed with the service that I went back to buy my dream car and they didn't disappoint, excellent communication and service from the start. …More Trendy Tots 1 review 2 months ago We went to Newport yesterday to purchase a car for my son on finance, we were aware in advance that although he’s 18 and passed his testa. Few days ago he has zero credit this could be unsuccessful. …More 1 Motorpoint Newport (owner) 2 months ago Hello, Thank you for taking the time to share your feedback, and I’m truly sorry to hear about the frustration and inconvenience you and your family experienced during your recent visit to Motorpoint Newport. We strive to offer the best service and clearly did not meet your expectations this time. I appreciate you bringing these issues to our attention. We understand the importance of clear communication and transparency, especially in matters related to financing and transactions. It seems there was a misunderstanding regarding the car purchase for your daughter, and for that, we apologies. Please be assured that it is never our intention to make any customer feel disregarded or to treat any transaction as suspicious without valid reason. Regarding the issue with the pricing discrepancy and the admin fee, I have taken note of this and will personally ensure that we review our processes to prevent such occurrences in the future. As for the refusal to allow your daughter to buy the car, our policies are designed to comply with legal standards, but I recognize how this could have been better explained to avoid any confusion. We value your family's loyalty over the years, and it saddens us to know you've left unhappy. We are committed to rectifying this situation and would like to invite you back to our dealership to discuss how we can make things right. Alternatively, if you prefer, we can arrange a call at your convenience to further address your concerns. Again, I apologize for your recent experience and hope to have the opportunity to restore your faith in Motorpoint Newport . Warm regards, Chris Brown General Sales Manager Phil Ford Local Guide·14 reviews·2 photos a year ago Found the car online, didn't pester whilst looking through the forecourt. Able to test drive right away. I had finance arranged elsewhere but Howard found one cheaper (winner) and I was driving away in my new car the next day. I can't fault …More Photo 1 in review by Phil Ford Motorpoint Newport (owner) a year ago Hi Phil, Thank you for your review - we are delighted you’ve had a great customer experience and will share your valuable comments with our colleagues. Enjoy your new car. Olivia from Team Motorpoint Julie Payne Local Guide·39 reviews·210 photos 7 months ago Amazing team here at motorpoint newport they kept me informed step by step ( thanks beth) and Lewis for all your help 10/ 10 every time I've been down the staff are all lovely, friendly and very helpful, we shall be back when hubby decides on what car he wants! Photo 1 in review by Julie Payne Motorpoint Newport (owner) 9 months ago Hi Julie, Thank you for taking the time to leave us a review. we appreciate your feedback. Kind Regards Team Motorpoint Jacqui I 86 reviews·13 photos 4 months ago Good selection of cars at competitive prices but dislike the hard sell and their sales terms. Lacks the personal touch and valued customer of smaller independent dealers. I'd recommend Victoria Motors Richard Kingham 3 reviews·1 photo 4 months ago I’ve bought 4 cars from motorpoint always been hassle free & very friendly. But the last car i purchased was sold to me with two worn tyres & they refused to change them ! No more Motorpoint for me their loss .. Jared Cameron 2 reviews 3 weeks ago NEW Sold my car to motor point today, great service, no haggling, looked at the car,test drove it and cash in my account within 30mins. Outstanding. Motorpoint Newport (owner) 3 weeks ago Thank you so much for your glowing review! We’re thrilled to hear that you had such a positive experience with us at Motor Point. It’s fantastic to know that you appreciated our hassle-free process and quick service. Enjoy the cash and feel free to reach out if you need anything else in the future! Safe travels! 🚗💨✨ Aegis Local Guide·71 reviews·13 photos 4 months ago Not sure what I thought about this place. Went to see a cupra ateca here. Displaying 11k miles but in very poor condition wear on steering wheel and gear knob. Pitted discs and missing parts. Car only had one key. I was gonna part ex with …More Warren Whewell Local Guide·115 reviews·10 photos 5 months ago My wife bought a car here, we even part ex 2 cars, sales staff were great and the whole experience was very smooth. Not pushy at anytime and looked after us very well, can't fault them 👏 David Hopkins 28 reviews a month ago Picked up new car yesterday, no issues at all and staff very friendly. I would recommend them. Motorpoint Newport (owner) a month ago Thank you so much for your fantastic 5-star review! We're thrilled to hear that your car pickup experience was smooth and that our staff were friendly. Your recommendation means a lot to us. Enjoy your new car, and we look forward to serving you again in the future! Christopher Scott Local Guide·25 reviews·3 photos 2 years ago Michael was brilliant from the start and made me feel welcome and gave me no pressure! He was fantastic from start to finish! …More Photo 1 in review by Christopher Scott Shaun Horrell 1 review a month ago Shannen Hemmings was absolutely brilliant dealing with my purchase, professional and friendly - she’s a credit to the Newport branch Motorpoint Newport (owner) a month ago Thank you for your wonderful review! We're thrilled to hear that Shannen Hemmings was absolutely brilliant in handling your purchase. Her professionalism and friendliness are indeed a credit to our Newport branch. We appreciate your feedback and look forward to serving you again in the future. Peter Ranford 37 reviews 4 months ago This company is the worst I have ever dealt with. No attention to detail. No communication. Dead ends at every turn. Dissatisfied with the whole experience. Asked for response by phone no reply. To many times the on line team have been …More 1 Denise Davies 1 review 4 months ago They were very helpful found a fault on the car so didn’t have it until it was fixed did fetch car to us checked out and happy with what they did took out a three year warranty so happy all around very busy here and shows loads of people use them x Steve Greenhalgh Local Guide·28 reviews·9 photos a year ago Martin was awesome, the car is great, and the whole experience was great. Highly recommended...I have told a couple of friends who are looking to replace their cars to visit here. Photo 1 in review by Steve Greenhalgh Motorpoint Newport (owner) a year ago Hi Steve, Thank you for your review - we are delighted to hear your customer experience with Martin was a positive one. We will share your valuable comments with our colleagues. Enjoy your new car. Olivia from Team Motorpoint Mathew Jones 1 review·2 photos 8 months ago Within 10 days of purchasing the car I had to replace all 4 tyres due to severe cracks, but somehow these tyres were checked the day before purchase and deemed no cracks. Also had to change brake discs a few days later for bad pitting. When …More Photo 1 in review by Mathew Jones Photo 2 in review by Mathew Jones 3 Motorpoint Newport (owner) 9 months ago Hi Mathew, We are sorry to hear of the issues you have had with the tyres on your car you purchased from us. Unfortunately i am unable to locate an order with the details provided in your review, could you please reply with our car registration or order number so i can look into this further for you. Kind Regards Team Motorpoint Ashley Morgan I spent £33'000 on a range rover Evoque worst decision I ever made when I purchased the car I ask them does warranty cover everything excluding wearable items and anything not covered. I am well aware that land rover are not the most reliable car and they and assured me everything would be covered. Any problems it would be covered no problem at all . It turns out the warranty is not worth the paper it's printed on. They do not cover deterioration drive, shafts and so on and so on. unfortunately the drive shaft fail on the car just 7 months later only done 25'000 on the clock was on 20'000 when I had it try climbing off the warranty company and they refused as drive shafts was not covered so mortar lied to me about the warranty just to sell me the car feel like they will say anything to you to sell you the car . when I explain this to them they were not willing to do anything about that. Even asked them to talk to the warranty company and they refuse to and didn't want to know and as far as they concerned it's nothing to do with them. On further inspection the car went into land rover and they did inform me that the drive shaft had been gone for quite some time. I then explained this to motor point and they said there's no proof of this although I told them and showed them the land rover report. Had the same response of it's nothing to do with them clearly the car was not checked over properly . I would highly recommend no one to buy a car from them aftercare team is absolutely shocking and not helpful and as stated they'll say anything to you to sell a car wouldn't trust any of them