Christian G

Shocking aftercare

Shocking aftercare, picked my BMW up at the end of a working day. When I arrived home, over an hour later, I realised that both rear lights were loose. I called the garage first thing the following morning to be told they suspected the car had been tampered with overnight! I spoke to Mark, who was particularly unpleasant and not at all helpful, who said they wouldn’t take responsibility! He went on to accuse me of causing the damage myself?! After days of relentlessly chasing this up I managed to talk to Claire (one of the owners) who agreed for the car to be looked at. This still took a further 2 trips, approx 3 hours each with a newborn baby and a days leave from work, for the 15 minute replacement to be completed as they refused to resolve the matter immediately, even with a video of the issue. They were aware we had a newborn and that we didn’t want to keep travelling down unnecessarily. What should have been a good experience, was very unpleasant and very stressful, although it is now resolved and we love the car, they made the experience unnecessarily painful.